Privacy & Data Protection Policy

Last updated: September 2026 • RiseXcel Health and Medical Associates Ltd • Mauritius Data Protection Act 2017 compliant

1. Introduction

RiseXcel Health and Medical Associates limited (“RiseXcel”, “we”, “our”) is committed to protecting the confidentiality and privacy of all individuals who access our services, digital portal, and clinical consultations in Mauritius. This Privacy Policy details how we collect, process, and protect your personal information in strict adherence to the Mauritius Data Protection Act 2017.

2. Information We Collect

When you submit a consultation request or contact enquiry via our website, we may collect:

• Full Name and contact details (telephone number, WhatsApp number, email address).
• General location/town in Mauritius for travel and scheduling purposes.
• Requested clinical services (nursing, physiotherapy, general consultation).
• Preferred dates, times, and general notes provided voluntarily by you.

We do not collect or store sensitive medical health records, blood samples, or diagnostic imaging files through this public website. All clinical charting and health records are handled securely during in-person patient assessments in compliance with clinical record-keeping standards in Mauritius.

3. Purpose of Data Processing

We process your submitted information solely to:

• Schedule, confirm, and coordinate clinical consultations and home visits.
• Respond to inquiries, questions, and feedback.
• Improve platform performance and anonymous educational search logs.

4. Website Analytics

We use Google Analytics to understand aggregate website usage and improve the usefulness and performance of our public pages. Analytics events do not include the names, email addresses, telephone numbers, free-text messages, or medical details submitted through our forms. Google advertising signals and ad-personalization signals are disabled in our website configuration.

5. Data Retention & Sharing

We never sell, rent, or commercialize your personal information to third-party marketers or insurance brokerages. Information is strictly shared with the assigned registered practitioner (nurse, doctor, or physiotherapist) solely for treatment planning.

6. Contacting Our Data Protection Officer

If you have any questions regarding this policy or wish to exercise your statutory rights of access, correction, or deletion under the Mauritius Data Protection Act 2017, please contact our Data Protection Officer at: